Repairs at
Savepoint Retro

At Savepoint Retro, we offer professional repair services for all video game-related paraphernalia, including consoles, controllers, games, and other accessories.

Diagnostic & Repair Fees:

• Diagnostic Fee: All consoles brought in for repair are subject to a $30 diagnostic charge. This covers the initial analysis to determine the potential issues and perform general repairs. If the repair requires no more than one hour of work to restore the item to functional condition, no additional charges will be applied beyond the diagnostic fee.

• Further Repair: If additional repairs or parts are necessary beyond the initial diagnostic and repair phase, we will notify the owner of the item via phone or text. The customer will then have the option to approve or decline the additional work.

• If the customer opts to cancel the repair after receiving the notice of additional work required, the $30 diagnostic fee will still apply, and the item will be returned in its original state to the owner.

• Hourly Repair Fee: After the first hour of work, further repairs will incur an additional charge of $20 per hour for labor.

• Small Repairs: If a customer requires a light amount of work on a piece of equipment it will only cost $5 + parts. what qualifies as small work is defined by Savepoint Retro at the time of accepting such a job. A common example would be replacing a save battery on a cartage.

Repair Budget System:

Customers have the option to set a repair budget prior to the start of any repair work. Once the repair process reaches the budget limit, we will stop the repairs, and no further charges will be applied, even if additional work may have been required.

Repair Tracking:

To ensure transparency, all repairs will be tracked, including the time the repair process begins, when it ends, and any breaks taken during the work. This record will be available upon request of the customer.

Summary of Charges:

• Diagnostic & Basic Repair (up to 1 hour): $30 (non-refundable)

• Further Repair (after 1 hour): $20 per hour

• Repair Budget: Customers may set a repair budget limit, and repairs will cease once the budget is reached. 

Our priority is to provide reliable, transparent, and honest repair services to our customers. If you have any questions regarding our policies or would like to initiate a repair, please feel free to contact us.

Game Cleaning

Cartridge Cleaning     $2 / Cart
We use an Rubbing alcohol base and a cleaning kit to remove gunk from the cartage's pins so that the system will make better contact with the cartage and actually read the game.

Disc Buffing                $3 / Disc
Using a special liquid and buffing discs. We buff out scratched so that the laser of your system can hopefully read the disc better. This isn't a certainty that it will make your game playable but its better then nothing.

Repair items definition

In relation to consoles
Cleaning
Part replacement

Wait-list Policy

You may bring a console into our store to be put on a wait list. This will not guarantee a spot on the main queue though. When we open up for more repairs those on the wait list will be informed first. If they accept, pay for the initial diagnostic and repair fee their console will be added to the queue and worked as as normal.
If there is no response or indication that they want to have their system repaired they will be pass up for the next repair that comes in.
Any property left behind for more then 3 months from the point of contact is subject to our abandoned property policy.